Support
Support. A person, within a business day.
Setupp is small, so the person who answers is the person who built it. Write to us about anything: a booking that did not land, a calendar that will not connect, a question before you buy.
- Updated
- 22 October 2026
- Questions
- support@usesetupp.com
On this page
1.How to reach us
Email support@usesetupp.com. It is the one channel, so nothing gets lost between two inboxes.
2.Hours and response time
- Monday to Friday, 10:00 to 19:00 India Standard Time (UTC+5:30), except public holidays in India.
- A person replies within one business day, and usually the same day.
- If something is stopping your bookings outright, say so in the subject line and it goes to the front of the queue.
3.What to include
- Your workspace name, or the address of your booking page.
- What you did, what you expected, and what happened instead.
- The time it happened and your time zone.
- A screenshot, if there is an error on screen.
Never send a password. We will never ask for one.
4.Guides
- Zoom: adding, using and removing the Zoom app.
- Integrations: every calendar and app Setupp connects to, and exactly what each one can access.
- How it works: the booking flow from the first question to the invite.
5.Your data and your account
Access, export and deletion
Email us from the workspace owner’s address and say what you want: a copy of your data, a correction, or a connection, a booking or the whole workspace deleted. The privacy policy says what we hold and how long we keep it.
Billing
Payment is taken by Paddle, which acts as the merchant of record. Owners can change plan from Settings, and anything about a charge or a refund can come to the same address. The terms cover refunds.