Terms of Service. Including what we do not promise.

By creating a Setupp workspace, connecting a calendar, or using a booking page Setupp serves, you agree to these terms. If you are agreeing on behalf of a company, you confirm you are allowed to bind it, and “you” means that company.

These terms work alongside the Privacy Policy, which describes what Setupp does with data and forms part of this agreement. If you do not agree with either document, do not use Setupp.

Setupp is a meeting scheduling service. It lets a workspace publish booking pages, ask questions before offering any availability, decline bookings that do not meet rules the workspace defines, read each connected host’s free/busy so it only offers times everyone is genuinely free, create one calendar event with every host on it as an equal attendee, and generate an advisory score for each booking that gets through.

Not every integration in the product is finished, and the product says which is which. The integrations page marks each one as available now, in development, or on the roadmap, and that page is generated from the same catalogue the application uses. Do not buy Setupp for something listed as in development or on the roadmap; buy it for what is live.

• You must be at least 16 to use Setupp, and old enough to enter a contract where you live.
• You are responsible for your account credentials and for everything done through your workspace, including by people you invite.
• Workspace roles are owner, admin and member. Owners and admins can change workspace settings, add hosts and change plans. Give those roles deliberately.
• The information you give us (your email address, your workspace name, your hosts) must be accurate and kept up to date. We use it to reach you about the service.
• One person may belong to several workspaces. Each workspace is billed separately and its data is isolated from every other workspace at the database level.

You will not use Setupp to:

• Break the law, or help anyone else break it.
• Send unsolicited bulk email, or use booking confirmations and reminders as a marketing channel for anything the booker did not ask for.
• Collect personal data you have no lawful basis to collect, or ask intake questions designed to extract sensitive information under a false pretext.
• Impersonate another business or person, or set up a booking page that misrepresents who a booker is meeting.
• Probe, scrape, overload or interfere with the service, circumvent rate limits, or attempt to access another workspace's data.
• Reverse engineer the product, or resell or rebrand it as your own service without a written agreement with us.
• Work around the host limit on your plan, for example by rotating hosts in and out to keep a larger team under a smaller tier.
• Upload malware, or use a booking page to distribute anything harmful.

If we believe a workspace is doing any of this, we may suspend it. Where it is safe and lawful to do so, we will tell you why first and give you a chance to fix it.

The Setupp Score rates a confirmed booking from 0.0 to 10.0 against criteria you wrote, and explains itself in a short paragraph addressed to the host. It is generated after the booking is already confirmed and already on everyone’s calendar. It is shown to you and never to the booker.

Setupp is priced per workspace, per month, in US dollars. It is never priced per user. Hosts are included up to the limit on your plan, and adding one is a setting rather than a purchase.

Free$0 / month

1 host, one event type, the intake form and the Setupp Score. The qualification gate and the embed are paid features and are not included. A free workspace collects intake answers and scores them, but the calendar is shown to everyone who fills the form in.

Pro$19 / month

Up to 3 hosts on the workspace.

Team$49 / month

Up to 10 hosts on the workspace.

Business$129 / month

Up to 50 hosts on the workspace.

• Host limits are enforced in the database, not just in the interface. Activating a host beyond your plan’s limit is refused with an error telling you which limit you hit.
• Bookings, intake submissions, declines and Setupp Scores are never metered. There is no per-booking charge on any plan, including Free.
• Upgrading takes effect immediately. Downgrading takes effect immediately too: features your new plan does not include stop working at once, and hosts you added above the new limit stay on the workspace but no new ones can be added until you are back inside it.
• Prices exclude any taxes that apply where you are.
• We may change prices. If we do, we will email workspace owners at least 30 days before the change affects them, and the price you were quoted holds until then.

Setupp connects to services we do not control. Google Calendar, Google Meet, Outlook Calendar, Microsoft Teams, Zoom and Slack are live; Apple Calendar, HubSpot and Zapier are on the roadmap. Your use of those services is governed by your own agreement with the company that provides them, not by this one.

• You need the right to connect any calendar account you connect, and to put the hosts you add on meetings.
• If a provider changes or withdraws an API, we may have to change or remove the feature that depended on it. We will tell you when that happens.
• We are not responsible for a third party's downtime, for an invitation their system fails to deliver, or for data they lose. Where a booking event lives on Google's calendar, Google's terms govern that event.
• Setupp is not affiliated with, endorsed by or sponsored by Google, Microsoft, Zoom, Apple, Slack, HubSpot or Zapier. Their names and marks are used only to identify the services Setupp connects to.

Setupp, its source code, its design, its documentation, the Setupp Score methodology, and the Setupp name and mark belong to us. These terms give you the right to use the service; they do not transfer any of that to you.

Your content (everything described in section 5) remains yours. The licence you grant us over it exists only so the software can do its job, and it ends when your data is deleted.

If you send us feedback, a bug report or a feature idea, we may use it to improve Setupp without owing you anything for it. That is the only claim we make over anything you send us, and it does not extend to your data.

Setupp is early software. We do not offer a service level agreement, an uptime guarantee or a support response time, and we are not going to print one we cannot keep. What we do commit to: we will not silently remove something you depend on. Material removals get notice to workspace owners by email.

We may change, add to or discontinue features. Where a change would break how you use Setupp, we will tell you before it lands.

Setupp is provided “as is” and “as available”, without warranties of any kind, whether express or implied, including any implied warranty of merchantability, fitness for a particular purpose or non-infringement, to the fullest extent the law allows.

• We do not warrant that the service will be uninterrupted, timely, secure or error-free, or that every calendar read will be perfectly current at the instant it is read.
• We do not warrant that the Setupp Score is accurate, and it is not professional, financial, legal or hiring advice.
• Setupp is not a party to any meeting booked through it, and is not responsible for what is said or agreed in one.
• Where a law gives you rights that cannot be excluded, nothing here excludes them.

To the fullest extent the law allows, neither party is liable to the other for indirect, incidental, special, consequential or punitive damages, or for lost profits, lost revenue, lost business or lost data, however caused.

To the fullest extent the law allows, our total liability to you for all claims arising out of or relating to Setupp is limited to the greater of the amount you paid us in the twelve months before the event giving rise to the claim, or one hundred US dollars.

Nothing in this section limits liability that cannot be limited by law, including liability for death or personal injury caused by negligence, or for fraud.

You can stop using Setupp at any time. To have your workspace and its data deleted, email support@usesetupp.com from the owner’s address. Self-serve deletion is not built yet, and the Privacy Policy sets out exactly what deletion removes and what survives it.

We may suspend or terminate a workspace that breaches these terms, that puts the service or other customers at risk, or that we are required to act on by law. Except where the breach makes notice unsafe or unlawful, we will contact you first.

On termination, your right to use the service ends. Calendar events already created stay on the calendars they were written to, because they belong to the people attending. Sections 9, 11, 12 and 14 survive termination.

Setupp does not designate a governing law or an exclusive forum in these terms, and does not ask you to submit to one. Any dispute is therefore governed by whatever law and forum apply between us by default, which in practice means the ones available to you where you are.

If a dispute arises, email support@usesetupp.com first. We will agree in good faith where it should be heard before either of us files anything.

We may update these terms as the product changes. When we do, we update the effective date at the top of this page. If a change is material (pricing, liability, what you are responsible for), we will email workspace owners before it takes effect.

Continuing to use Setupp after a change takes effect means you accept the updated terms. If you do not accept them, section 13 tells you how to leave and take your data with you.

Questions about these terms, about a plan, or about anything else: support@usesetupp.com. The people who answer that address are the people who wrote the software.

The legal entity behind Setupp and its registered address will be published here once it is incorporated, alongside the governing law clause in section 14.